Shipping Policy

Last Updated: 2025

1. Processing Time

– Orders process within 1-3 business days (excluding weekends/holidays)
– Service appointments do not require shipping
– Oversized parts may require additional processing time
– You’ll receive email confirmation when your order ships

2. Domestic Shipping (USA)

– Carrier options: USPS, UPS, FedEx
– Standard shipping (3-7 business days): $[X]– Expedited shipping (2-3 business days): $[X]– Heavy part surcharge (over 50 lbs): $[X] per item
– Rural area delivery may incur additional fees

3. International Shipping

– Available to select countries
– Shipping costs calculated at checkout
– Customers responsible for:
  • Customs duties
  • Import taxes
  • Clearance fees
– Delivery times vary (7-21 business days)

4. In-Store Pickup

– Available at our Marietta, GA location
– No shipping fees
– Requirements:
  • Valid government-issued ID
  • Order confirmation email
– Pickup hours: Mon-Fri 9AM-6PM EST

5. Shipping Restrictions

We cannot ship:
– Hazardous materials (fuels, lubricants)
– Oversized engine blocks/transmissions
– Items prohibited by international trade laws
– To PO boxes/APO addresses

6. Order Tracking

– Tracking numbers emailed upon shipment
– 24-hour delay in carrier system updates
– Contact carrier directly for delivery inquiries
– Reported lost packages: Investigation starts after 7 business days

7. Damaged Shipments

– Inspect packages immediately upon delivery
– Report damage within 48 hours:
  • Photos of packaging/product
  • Carrier documentation
  • Order number
– We’ll file claims with carriers on your behalf

8. Shipping Errors

– Contact us within 7 days for:
  • Incorrect items received
  • Missing packages
  • Quantity discrepancies
– Return shipping fees waived for our errors

9. Service-Related Shipping

For repair/tuning services requiring parts:
– Return shipping of replaced parts included
– Specialty tool delivery coordinated via email
– Emergency service parts available via expedited shipping

10. Policy Changes

– Shipping rates updated quarterly
– Carrier options may change without notice
– Major policy changes emailed to recent customers

Contact Us

For shipping inquiries:
Email: [email protected]
Phone: +1 470-888-0875
Address: 3268 Fairview Dr, Marietta, GA 30066, USA

This policy supplements our Terms & Conditions. All shipping times are estimates – actual delivery may vary due to carrier delays or unforeseen circumstances.